Issue

Admins cannot update Ubiquiti UniFi Cloud Key software (from 6.x to 7.x) via UniFi Controller Settings Web GUI. The update is detected and UI shows that Cloud Key is updating, but in the end, nothing happens…

Resolution

The issue was resolved by initiating the update from the Cloud Key local configuration admin panel which can be accessed via the local Cloud Key IP address.

September 2023
Ubiquiti UniFi Cloud Key UC-CK