Category: Mac OS X

Issue After Microsoft Office 365 email domain migration from one M365 tenant to another, users cannot add an email account in Outlook on Macs where the same account was previously configured. Outlook never prompts for the mailbox password. On some computers, it simply fails with a generic message that something went wrong, on others, it…

macOS has a built-in utility (QuickTime) that can do a screen capture (both as a screenshot and video). I also use Monosnap which can do the same job with some additional basic editing options. Unfortunately, neither can capture video with system sound playing on the Mac. Audio from a microphone can be recorded out of…

Issue Apple Mail on Mac Studio M1 Ultra with macOS Ventura 13.2.1 crashes when replying or forwarding certain emails. The emails in question contain a broken embedded attachment/image that appears as a question mark in the email body. When trying to send such emails, Apple Mail pops the following prompt: WarningThis message contains attachments that…

There are two versions of Outlook for Mac. They are completely separate applications. The new one is still missing some features that are present in the old / legacy version. Import and Export options are two of these missing features.  In order to use these features, for now, you have to switch to the old…

Issue Zooming in and out on Google Maps, Strava, Garmin and similar websites using a mouse wheel is very fast and rough in Google Chrome and Microsoft Edge. It works fine in the built-in macOS Safari browser. Resolution The issue was resolved by enabling Hardware Acceleration in browser settings. In both, Google Chrome and Microsoft…

Issue Finder on M1 Max Mac Studio 2022 hangs and crashes when performing certain file operations on Synology DiskStation 916+ NAS shares. Users can browse and open files on the NAS normally. However, when trying to save a new file from certain applications, the file is saved with no issues, but when trying to open,…

  A user purchased Mac Mini M2 Pro (2023) with 3 Apple Studio 27” 5K Displays. An Apple store happily sold him everything ensuring that it will “just work”. Unfortunately, this wasn’t the case. Although Mac Mini M2 Pro does support 3 displays, Apple tech specs page says the following: Up to three displays: Two…

The following terminal script can be used to map Home and End keys on macOS so they work in the same way as they do in Windows and Linux: Home – beginning of the line, End – end of the line, Shift + Home – select text between cursor and beginning of the line, etc.…

Issue MacBook Pro running 2 external screens via DisplayLink Manager enabled USB dock doesn’t play videos in web browsers (Chrome and Edge). The sound is played normally, but videos only display a black screen.

Issue MacBook Air with macOS 10.11 (El Capitan) Apple photos app displays preview thumbnails for all photos, but some photos do not open in full view when double-clicked. Instead of a photo, a grey exclamation mark is displayed. On a closer look it became clear that only HEIC format files were affected, JPGs were opening just…

Issue A user attached a Word document to an Apple Mail email from his desktop, then opened it from Apple Mail with MS Word, made multiple changes and saved it by clicking File > Save. He then closed the document and was surprised to find that the changes he made were not present in the…

Issue Microsoft Office 365 for Mac is licensed by a valid Office 365 license, but we need to change it to a different user license.