Category: Web and Network

Issue Admins cannot update Ubiquiti UniFi Cloud Key software (from 6.x to 7.x) via UniFi Controller Settings Web GUI. The update is detected and UI shows that Cloud Key is updating, but in the end, nothing happens… Resolution The issue was resolved by initiating the update from the Cloud Key local configuration admin panel which can…

Issue Synology DS916+ NAS is backing up data to a remote Synology NAS via HyperBackup NAS-to-NAS backup task. The destination Synology NAS device failed and was replaced by a similar Synology DiskStation unit while keeping the same hard drives and data. After the replacement the HyperBackup tasks fail with the following error: Only the owner…

Issue Joomla JCE Editor doesn’t work with Sourcerer and similar plugins that allow placing PHP and other code inside articles. The code can be added and saved in JCE Code tab, but as soon as the view is changed to Editor, all or part of the code is stripped out.

Issue A WordPress website stopped working. Both, front-end and back-end (admin) sites are not loading. Instead, the following message is displayed by a web browser: There has been a critical error on this website. Please check your site admin email inbox for instructions. There is nothing relevant in the site’s admin email inbox.

Issue Brother MFC-L2710DW printer purchased in Italy and user can’t find a way to change printer menu language from Italian to English. According to the Brother support website, language can be changed in Menu > Initial Setup > Local Language. However, this printer does not have a Local Language option in the Initial Setup.

Issue Brother ADS-1700W document scanner does not reliably scan to a network share (hosted on Synology DiskStation NAS). Around 50% of the time the scan fails with the following error: Server Time OutYou can check server settings using the Web Based Management by typing this machine’s IP address into your web browser’s address bar.

Issue Videos and snapshots downloaded from Hikvision DS-7604NI DVR cannot be located in the locations specified in DVR Web GUI Settings. The files seemingly download successfully, there is even a pop-up showing where the file was supposedly saved. But in reality, the files are not there. There is not even a folder called “Web” in the user…

Issue Cannot download .exe files from a WordPress website hosted on the Plesk Obsidian platform. Instead of downloading the file, the following error is displayed: 403 Forbidden nginx

Issue Cannot update Joomla 3.x. An update fails with the following messages: ERROR:Could not open archive part file …/path/to/tmp/…Joomla_3.10.1-Stable-Update_Package.zip for reading. Check that the file exists, is readable by the web server and is not in a directory made out of reach by chroot, open_basedir restrictions or any other restriction put in place by your…

Issue Scanning from Konica Minolta BizHub C224e to Synology DiskStation 218+ NAS fails with the error: “Deleted Due to Error“.

I have an ageing Synology Disk Station 412 NAS. It used to be capable of very reasonable 100MB/s transfer speed. At some point, I enabled share encryption, which reduced transfer speeds by about half. It was chugging along like this for quite some time but then noticed that speeds got even slower. After a quick…

Issue Trying to add Let’s Encrypt certificate on Synology DS918+. The process fails with error: The operation failed. Please log in to DSM again and retry. There are no obvious reasons for the error. Port 80 is open, Synology Log Center doesn’t have any clues.