Category: Clients

  • Acrobat quit unexpectedly. Click “Learn more” for possible fixes…

    Issue Adobe Acrobat Reader (v23.008) keep throwing the following error: The software doesn’t crash, just keeps popping the error…

  • AMD Ryzen PC crashes on wake up from sleep or hibernate

    Issue AMD Ryzen 7 2700X PC crashes and reboots when entering or exiting sleep / hibernate mode. In some cases during sleep, fans start blasting at full speed while the PC is unresponsive. Windows crash reports point to amdppm.sys driver. Bugcheck name: DRIVER_POWER_STATE_FAILUREDriver or module: amdppm.sys (amdppm+0x3a22)File path: C:\WINDOWS\System32\drivers\amdppm.sys

  • VMware Workstation and Device/Credential Guard are not compatible

    Issue After the Windows 11 23H2 update, VMware Workstation 14 Virtual Machines no longer start. The following error message is shown instead: VMware Workstation and Device/Credential Guard are not compatible. VMware Workstation can be run after disabling Device/Credential Guard.

  • Microsoft Outlook – Copying meetings is not supported

    Issue An error message “Coping meetings is not supported” is shown when users attempt to copy meetings within Microsoft Outlook from one Office 365 Exchange mailbox calendar to another. The issue started happening around December 2023.

  • Cannot open app package – This app package is not supported for installation…

    Issue MS Teams  ( the “new” version .msix package) installation fails with the following error: Cannot open app packageThis app package is not supported for installation by App Installer because it uses certain restricted capabilities.

  • Microsoft Outlook error – your organisation has deleted this device

    Issue The following error appears when the user tries to sign in to their Microsoft Office 365 account in Microsoft Outlook. Something went wrong. Your organization has deleted this device. To fix this, contact your system administrator and provide the error code 700003. More information: https://www.microsoft.com/wamerrors

  • Outlook Personal Stationary Themes stopped working

    Microsoft Outlook Personal Stationery HTML Themes suddenly stopped working for some users (File > Options > Mail > Stationary and Fonts > Theme). People who had their themes selected from before and didn’t touch the settings were not affected. However, as soon as anyone tried to change the theme, it would stop working for them.…

  • Outlook Send/Receive Task Reported Error 0x80040115

    Issue Microsoft Exchange Office 365 email account in MS Outlook stopped receiving and sending emails. The following error is shown for Send/Receive tasks: Outlook Send/Receive Progress 0 of 1 Tasks have completed successfully Task ’email@domain.com’ – Sending’ reported error (0x80040115): ‘We can’t complete this because we can’t contact the server right now. Please try again…

  • Switch to Transparent Background in Affinity Photo and Affinity Design

    If you need to change an existing image’s background to transparent here is what to do. We are talking about multi-layer images, not removing the background from single-layer photos. Affinity Photo Document > Transparent Background  Affinity Designer File > Document Setup > Colour >  Transparent Background Affinity Photo 2.0.4Affinity Designer 2.0.3

  • PC failing to resume from sleep after Nvidia driver update

    Issue Windows 11 desktop PC started to crash while resuming from a sleep mode. Upon waking up, the fans would start, the screen briefly flashes, but then nothing happens, the screen stays black and the computer is not responsive. The only fix is a hard reboot. After checking system logs I found that the day…

  • Microsoft Login Error – Something Went Wrong. [1200]

    Issue A user cannot log in to any of the Microsoft Office apps (MS Outlook, Word, Teams, OneDrive, etc.) on a Windows 11 PC. The following, or similar errors pop up when trying to open the apps: ErrorSomething went wrong. [1200]Correlation Id: eb633a3c-2f18-4ff3-b672-e4bb8bba3c17Timestamp: 2023-11-12T10:37:53.000ZDPTI: dd54dc23d6ce2655b39a7bdbf683a029aa04d3b34eed1d249327bc5698dba2e1Error Tag: 657rxError Code: 2148073494

  • Outlook stuck loading profile with all profiles deleted

    Issue Microsoft Outlook 365 stuck “Loading Profile” message and never starts. Normally, the quickest way to resolve this is to delete the affected profile from Control Panel > Mail > Profiles and then create a new profile (warning: this will delete locally cached email data). However, in this particular case, even with all the profiles deleted,…