Category: Clients

Issue Adobe Acrobat Reader (v23.008) keep throwing the following error: The software doesn’t crash, just keeps popping the error…

Issue AMD Ryzen 7 2700X PC crashes and reboots when entering or exiting sleep / hibernate mode. In some cases during sleep, fans start blasting at full speed while the PC is unresponsive. Windows crash reports point to amdppm.sys driver. Bugcheck name: DRIVER_POWER_STATE_FAILUREDriver or module: amdppm.sys (amdppm+0x3a22)File path: C:\WINDOWS\System32\drivers\amdppm.sys

Issue After the Windows 11 23H2 update, VMware Workstation 14 Virtual Machines no longer start. The following error message is shown instead: VMware Workstation and Device/Credential Guard are not compatible. VMware Workstation can be run after disabling Device/Credential Guard.

Issue An error message “Coping meetings is not supported” is shown when users attempt to copy meetings within Microsoft Outlook from one Office 365 Exchange mailbox calendar to another. The issue started happening around December 2023.

Issue MS Teams  ( the “new” version .msix package) installation fails with the following error: Cannot open app packageThis app package is not supported for installation by App Installer because it uses certain restricted capabilities.

Issue The following error appears when the user tries to sign in to their Microsoft Office 365 account in Microsoft Outlook. Something went wrong. Your organization has deleted this device. To fix this, contact your system administrator and provide the error code 700003. More information: https://www.microsoft.com/wamerrors

Microsoft Outlook Personal Stationery HTML Themes suddenly stopped working for some users (File > Options > Mail > Stationary and Fonts > Theme). People who had their themes selected from before and didn’t touch the settings were not affected. However, as soon as anyone tried to change the theme, it would stop working for them.…

Issue Microsoft Exchange Office 365 email account in MS Outlook stopped receiving and sending emails. The following error is shown for Send/Receive tasks: Outlook Send/Receive Progress 0 of 1 Tasks have completed successfully Task ’email@domain.com’ – Sending’ reported error (0x80040115): ‘We can’t complete this because we can’t contact the server right now. Please try again…

If you need to change an existing image’s background to transparent here is what to do. We are talking about multi-layer images, not removing the background from single-layer photos. Affinity Photo Document > Transparent Background  Affinity Designer File > Document Setup > Colour >  Transparent Background Affinity Photo 2.0.4Affinity Designer 2.0.3

Issue Windows 11 desktop PC started to crash while resuming from a sleep mode. Upon waking up, the fans would start, the screen briefly flashes, but then nothing happens, the screen stays black and the computer is not responsive. The only fix is a hard reboot. After checking system logs I found that the day…

Issue A user cannot log in to any of the Microsoft Office apps (MS Outlook, Word, Teams, OneDrive, etc.) on a Windows 11 PC. The following, or similar errors pop up when trying to open the apps: ErrorSomething went wrong. [1200]Correlation Id: eb633a3c-2f18-4ff3-b672-e4bb8bba3c17Timestamp: 2023-11-12T10:37:53.000ZDPTI: dd54dc23d6ce2655b39a7bdbf683a029aa04d3b34eed1d249327bc5698dba2e1Error Tag: 657rxError Code: 2148073494

Issue Microsoft Outlook 365 stuck “Loading Profile” message and never starts. Normally, the quickest way to resolve this is to delete the affected profile from Control Panel > Mail > Profiles and then create a new profile (warning: this will delete locally cached email data). However, in this particular case, even with all the profiles deleted,…