Category: Clients

Issue Sophos Central web console reports a PC with medium severity alert “Malware or potentially unwanted applications in quarantine“. The potentially unwanted application (PUA) in question has been since added to the global Sophos whitelist is no longer triggering any new alerts. However, this particular alert got stuck and can not be cleared using normal methods.

Issue Open VPN GUI client connects to the Open VPN server, the user can successfully open server shares and browse folders but trying to open or transfer any file fails (connection times out). No errors or warnings were present in OpenVPN logs. The issue was only affecting one particular user and only when he was working…

Windows 10 VPN connection are listed in order how they were added which can get quite disorganised with a large number of VPN connections. This affects VPN connection list found in Settings > Network & Internet > VPN and one shown after clicking the Network icon in the Windows taskbar.

Issue Paste Options feature doesn’t work on Microsoft Office (Word and Outlook). Enabling or disabling the feature in Word Options (Advanced > Cut, copy, and paste > Show Paste Options button when content is pasted) doesn’t make any difference.

Issue Google Calendar added to Outlook as a Read-Only iCal Internet Calendar produces below sync warnings. Task “Internet Calendar Subscriptions” reported error (0x0004002B) : Outlook cannot parse the property ‘TRIGGER’, near line 308. The property is being ignored.

Issue Windows 10 update KB4023057 fails to install with error: 0x80070643 Updates FailedThere were problems installing some updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help:2018-11 Update for Windows 10 Version 1803 for x64-based Systems (KB4023057) – Error 0x80070643

Issue Cannot add any shared mailboxes is MS Outlook 2019 (Office 365) because Add button is greyed out (File > Account Settings > Change > More Settings > Advanced > Open these additional mailboxes)

Remote Desktop (RDP) connection to Windows 7 computer (from Windows 10 RDP client) fails with the following error: Remote Desktop ConnectionAn authentication error has occurred.The Local Security Authority cannot be contacted. Remote computer: xx.xx.xx.xxThis could be due to an expired password.Please update your password if it has expired.For assistance, contact your administrator or technical support.

Issue Speakers, microphone, and the camera suddenly stopped working in all apps on Acer Swift laptop running Windows 10 Home. Devices also not seen by Windows built-in apps and settings, but present in Device Manager. Reinstalling devices in device manager doesn’t help. Windows Privacy settings is not an issue. Rebooting laptop doesn’t help either. Windows Audio…

Issue Trying to run Spotify on Windows 10 desktop produces following error: The Spotify program file has become damaged. Maybe it has been infected by a virus.Please download Spotify again from https://www.spotify.com Trying to uninstall Spotify produces the same error.  Resolution The issue seems to have been caused by a pending Spotify update combined by Windows…

Issue Microsoft Visio 2016 takes 10-20 seconds to open any diagram. The Visio itself opens quickly, but loading any diagram takes much longer than it should.

Note: As of 09/2024 the workarounds below no longer work. If you know of a way to fix this, please post a comment and I’ll update the article. Alternatively, you can use GeoSetter to geotag your photos. Issue The places sidebar stopped working in Google Picasa 3. The following error is displayed instead of a…