Category: Clients

  • Windows XP mode prompts for XPMUser password

    Issue Windows XP Mode VM running inside Windows 7 Pro laptop started prompting for XPMUser account password. This is the default XP Mode Virtual Machine account that is configured during initial XP Mode setup. User didn’t know what the password was.

  • Event ID 17: WHEA-Logger – A corrected hardware error has occurred.

    Issue Windows 10 on Dell Latitude laptop logs following warnings in Systems Logs every few seconds: Log name: SystemSource: WHEA-LoggerEvent ID: 17Description:A corrected hardware error has occurred.Component: PCI Express Root PortError Source: Advanced Error Reporting (PCI Express)

  • Disable “Could not reconnect all network drives” message

    Issue Every time Windows 10 laptop boots while not connected to the office network a warning pop-up is displayed. Could not reconnect all network drives.Click here to check the status of your network drives.Windows Explorer

  • Windows Server L2TP VPN clients can’t browse Internet

    Issue VPN Clients connected to Windows Server 2016 L2TP/IPsec VPN tunnel cannot browse Internet. Some websites load partially, some don’t load at all, and very few load normally. Browsing internal network works fine. DNS also functions with no issues.

  • Hikvision IVMS-4200 – Stream is Encrypted

    Issue Hikvision DS-7600 CCTV system remote access via IVMS-4200 software fails with following error: … stream is encrypted. Please go to the Modify Camera interface to set the Encryption Key and restart live view.

  • Remote Desktop requires old user name after account rename

    Issue User account name was changed in via Control Panel > User Accounts > Change Your Account Name. While local login screen shows new user name, Remote Desktop Connection only works when the old login name is provided.

  • MS Outlook Signature Editor Squishes HTML Signatures in Narrow Column

    Issue HTML signatures that contain tables get squished inside Outlook 2016 signature editor. They look normal when opened inside a browser or in Outlook email editor.

  • Google Chrome failed to start because its side-by-side configuration is incorrect

    Issue Google Chrome fails to start with the following error: C:\Program Files (x86)\Google\Chrome\Application\chrome.exeThe application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.

  • L2TP/IPsec VPN from Windows 10 fails with error “remote server is no responding…”

    Background Synology DS413 NAS configured as L2TP/IPSec VPN server and located behind Draytek Vigor 2860 NAT. L2TP VPN pass through enabled on Draytek Vigor Router (VPN and Remote Access > Remote Access Control > remove checkboxes from Enable IPSec VPN Service and Enable L2TP VPN Service). UDP ports 1701, 500 or 4500 are forwarded from Draytek Router to Synology…

  • Windows Defender – The threat service has stopped. Restart it now

    Issue Windows 10 Security Centre shows red X next to Virus & thread protection. Status reads “The threat service has stopped. Restart it now.“ Clicking Restart Now button doesn’t help. Following error is displayed “Unexpected error. Sorry, we ran into a problem. Please try again.“

  • Windows Firewall doesn’t save any changes – keeps reverting to defaults

    Issue All changes to Windows Firewall (application, port rules, etc.) stop working and disappear from UI few seconds after they were added. The same happens if Windows Firewall is disabled completely – few seconds later it gets re-enabled. Following Info level event are constantly getting logged in Windows Applications and Services Logs: Event ID: 2032Log…

  • Send Automatic Replies (Out of Office) to external recipients only

    Outlook / Exchange Out of Office Auto-Reply system allows to send automatic replies to either internal senders only (Inside My Organization) or internal and external senders (Outside My Organization). There is no option to send auto responses to external senders only. As a workaround you can use mailbox rules to replicate this missing functionality.