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Category: Clients

  • Microsoft Office 365 Outlook v2310 update breaks COM add-ins

    Issue All users who updated to the latest version of Microsoft Office (2310 build 16924) are having issues with the Invenias COM add-in. The add-in simply fails to load in Outlook without any errors or warnings. Resolution The add-in developer (Invenias) support confirmed that the issue was caused by Microsoft Office “improvements” to COM add-in…

  • Logitech MX Master 3 Mouse – custom side button actions not working

      Issue Custom actions assigned to the Logitech MX Master 3 mouse stopped working. Closing and re-opening the Logitech Options application doesn’t help. The same issue also affects the Logitech MX Keys keyboard.

  • The Outlook data file has reached the maximum size

    Issue Suddenly cannot send or receive emails in Microsoft Outlook. When trying to send a new email, the following message pops up: Microsoft OutlookThe Sent Items folder contains the maximum number of allowed items.Archive or move some items to another folder… After restarting Outlook, the following error is also shown: The Outlook data file C:\Users\username\AppData\Local\Microsoft\Outlook\account_name.ost…

  • Can’t sync SharePoint library with OneDrive – You’re already syncing…

    Issue SharePoint library stopped syncing on the user’s laptop and disappeared from OneDrive. The user’s OneDrive is still in sync. Trying to re-add the SharePoint library fails with the following error:   Microsoft OneDriveSorry, we can’t sync this folderYou’re already syncing a shortcut to a folder from this shared library. Resolution The issue was caused…

  • Outlook Shared Calendar Improvements causes issues with calendar display

      Issue Certain users started having issues with calendars in their Office 365 accounts within Outlook. Sometimes calendars would jump between “My Calendars“, “Other Calendars“, and “Shared Calendars” sections. Calendars would get selected and deselected by themselves, or temporarily disappear completely… Resolution The issue was resolved by unchecking the “Turn on shared calendar improvements” option…

  • Can’t upgrade to Windows 11 – This PC doesn’t currently meet Windows 11 system requirements

    Issue Not possible to upgrade Windows 10 on Dell Optiplex 9010 to Windows 11 due to an unsupported processor (Intel Core i5-3570 CPU) and lack of a TPM 2.0 chip. Resolution The issue was resolved by making a small registry change in order to bypass CPU and TPM requirements: On this particular PC, I also…

  • Can’t add email account to Outlook after migration from Gmail to Exchange

    Issue After migrating the company’s email system from Google Business (Gmail) to Microsoft 365 (Exchange), some users cannot add their new Microsoft email account to Outlook. On the initial account setup page, instead of the Microsoft account login prompt, they get the Google login form. Resolution To resolve the issue:   August 2023Google Business GmailMicrosoft…

  • Barclays.Net – The operating system you are using is not supported

    Issue Barclays.Net business corporate banking portal (https://cashmanagement.barclays.net/) doesn’t work. After entering the PIN code in the hardware authenticator, the following error is displayed: IMPORTANT WARNING – The operating system you are using is not supported for use with this channel. To resume access and in order to comply with your Barclays security obligations it is…

  • Develop photocopier on client PCs displays basic Windows print dialog

    Issue  Develop (Konica Minolta) photocopiers’ print preferences window shows only a basic selection of features. The printers were installed from a local print server and on the server itself print dialog displays the full manufacturer’s preferences.  Resolution This behaviour is expected. V4 Universal Print Drivers are normally not copied from the server to client PCs.…

  • VMware Workstation – This hosts supports AMD-V, but AMD-V is disabled

    Issue VMware Workstation refuses to launch Virtual Machines with the error below: This host supports AMD-V, but AMD-V is disabled.AMD-V might be disabled if it has been disabled in the BIOS/firmware settings or the host has not been power-cycled since changing this setting.(1) Verify that the BIOS/firmware settings enable AMD-V.(2) Power-cycle the host if this BIOS/firmware…

  • Cannot connect to Office 365 Exchange with PowerShell – system.management.automation…

    Issue Office 365 Global Admin can no longer connect to the Exchange back-end via PowerShell (Connect-ExchangeOnline). The following error is displayed: New-ExoPSSession : Connecting to remote server outlook.office365.com failed with the following error message : For more information, see the about_Remote_Troubleshooting Help topic.At C:\Program Files\WindowsPowerShell\Modules\ExchangeOnlineManagement\2.0.5\ netFramework\ExchangeOnlineManagement.psml:475 char:30+ … PSSession = New-ExoPSSession -ExchangeEnvironmentName $ExchangeEnviro …++ Categorylnfo :…

  • Cannot Create Storage Spaces Pool – The physical disk’s sector size is not supported

    Issue  Not possible to create a Windows Storage Spaces Pool. The following error is displayed: Create a Storage PoolCan’t create the poolCheck the drive connections and then try again.The physical disk’s sector size is not supported by the storage pool. (0x80E70004) Resolution You would think the error message is pretty clear and the issue is caused…