Category: Clients

Issue A user cannot start any Microsoft Office apps. They initially show a message below: Updating Microsoft 365 and Office, please wait a moment… After a few minutes, the following error message appears: Unable to start Microsoft 365 and Office.We couldn’t open Microsoft 365 and Office because we’re updating, adding or removing programmes.Please try again later.You…

Issue A user can no longer sign into Microsoft Teams and OneDrive apps in Windows 10. After entering the username the apps try to load, then pop an error saying that something went wrong without ever prompting for a password. I came across this issue a few times before and normally the resolution is to…

Issue Garmin VIRB Edit Google Maps view in the G-Metric data sync screen is not working. Instead of the map, the following error messages pop up. Script ErrorAn error has occurred in the script on this page.Error: Script error.URL: https://maps.googleapis.com/maps/api/js?key=AIzaSyALG6yLmg2-yxayqbcZVVAolcIUzcX8eoc&sensor=false&v=3.12 You are using a browser that is not supported by the Google Maps JavaScript API. Please…

Issue Every time opening MS Outlook, a user gets the following warning: Outlook Data FileThe file C\Users\<username>\AppData\Local\Microsoft\Outlook\Internet Calendar Subscriptions.pst cannot be found. Resolution The issue was resolved by going to Outlook > Account Settings > Account Settings > Data Files and removing the offending Internet calendar file. If you had subscribed to any Internet Calendars…

Issue Cannot add a personal Gmail account to Microsoft Outlook for Office 365. When adding the account, instead of the Google OAuth login prompt, the Microsoft Office 365 login prompt appears. It seems that Outlook for some reason “thinks” that this is a Microsoft Office 365 account, not a Google Gmail account. Obviously, trying to…

Issue After migrating a domain to a new Microsoft Office 365 Tenant it is no longer possible to re-add email accounts to Outlook on PCs where Outlook was previously configured with the same accounts in the old tenant. The issue was caused by local Outlook Autodiscover and/or user credential caching. Everything was working fine on…

Windows 11 22H2 added a feature where a snap layout guide is shown when any window is dragged to the top of the screen. While this can be a useful feature for some, some people find this annoying and distracting.  Luckily, it is very simple to disable this feature: If you leave the option “Show…

Issue Installing Windows 11 Home on Asus VivoBook X515EA. On Windows 11 setup “Where do you want to install Windows” screen there are no drives listed and a warning “We couldn’t find any drives. To get a storage driver, click Load driver“.

Windows 11 Home version now forces users to connect to the internet and to log in with an Online Microsoft Account. There is no longer an option for “offline account” or “limited setup“. No Internet – no play! Below is a quick workaround to get around the issue.  Note: With oobe\bypassnro you are not running oobe…

Issue Windows 11 Explorer no longer allows to manually re-order items (by dragging them) in the Quick Access Navigation Panel. Newly added folders go to the bottom of the list and trying to drag them into a different place is not working with a red “forbidden” icon displayed.

Issue After changing Office 365 primary email (and user login) some users started having issues with OneDrive. Login with the new username is successful, but after a few seconds of “thinking” OneDrive shows an error: Your OneDrive has not been setupFor help, contact your IT department. (Error Code: 0x8004e4f1)

  Issue A user cannot open OneDrive from Start Menu. OneDrive simply doesn’t open with no warnings or errors. Reinstalling OneDrive doesn’t fix the issue.