Category: Clients

  Issue A Windows 10 PC has Microsoft Office 2016 installed that was activated with some sort of corporate/business license. The license is no longer valid and occasionally throws warnings about possible software counterfeiting. A user has a valid MS Office 2019 Home and Business license. After uninstalling MS Office 2016 and installing Office 2019, nothing…

Issue Windows 11 PCs suddenly stopped connecting to L2TP/IPsec VPN hosted on SonicWall firewall. The following error is displayed immediately after clicking Connect: Can’t connect to VPNThe L2TP connection attempt failed because the security layer encountered a processing error during initial negotiations with the remote computer.

Issue Blue Sherpa application cannot detect plugged in USB Yeti Nano microphone. The following message is displayed. oh no!It appears that you don’t have any devices connected. If you do have a device connected and it’s not showing up, please unplug the device, and plug it back in. Unplugging and re-plugging the devices, restarting the…

To enable concurrent Remote Desktop (RDP) sessions in Windows 11, you need to make a small change to termsrv.dll file. The file is located in C:\Windows\System32 folder. Before modifying termsrv.dll for the first time, you need to take ownership and assign yourself full access permissions. You also need to stop the Remote Desktop service (TermService). DLL files can be modified using any HEX…

Issue After moving to a different WiFi network, a user can no longer connect to L2TP/IPsec VPN using built-in Windows 10 VPN client. It looks like connection gets established, but instead of saying “Connected”, the following error message is displayed: Can’t connect to VPNA connection to the remote computer could not be established. You might need…

Issue Trying to install Windows 10 Pro VM on Windows 11 Hyper-V host. Setup fails with the following error: The installation was cancelledAny changes made to your computer won’t be saved.Windows cannot find the Microsoft Software Licence Terms. Make sure the installation sources are valid and restart the installation.

Issue Office 365 / Exchange Online users cannot rename, edit, or add new colour categories for shared calendars even when they have full editor permissions. All edit options are greyed out.

Issue After adding a secondary email account in Outlook, its folders cannot be expanded. The following error is displayed: Microsoft OutlookCannot expand the folder All accounts in Outlook are Office 365 / Exchange Online. Creating a new user profile and clearing cached credentials didn’t work.

Issue TeamViewer v15 Host (.exe version) was installed on a PC that already had a TeamViewer v14 Host (.msi) version installed. The installation completed successfully, but it didn’t remove TeamViewer v14 .msi Host from the programs list. Trying to uninstall TeamViewer from there, not only removed v14 entry, but also partially removed and completely broken…

Issue Dell Inspiron 5491 laptop suddenly lost all sound capability. Neither speakers nor the microphone work and Windows reports that there are no sound devices detected. Looking into Device Manager,  I found that the Intel Smart Sound Technology OED device was listed with an error status. Intel(R) Smart Sound Technology (Intel(R) SST) OEDDevice type: System…

Issue Every time when opening a PDF document in Nitro PDF Editor, an empty debug.log text file is created in the same directory.

Issue .msi installation package that was originally set up to be installed via Group Policy cannot be installed manually. After double-clicking on the .msi installer, the following error message is displayed.   This advertised application will not be installed because it might be unsafe. Contact your administrator to change the installation user interface option of…