Category: Clients

Issue Custom email addresses entered into Outlook New Email From: field are not saved as expected. The email is successfully sent using the custom From address, but the user has to enter it manually every time.

Issue Office 365 Exchange user has full access to a shared mailbox that is auto-mapped to their Outlook. The Shared mailbox has “Sent Items: Copied to Mailbox” option enabled, which should normally save a copy of sent emails to user’s Sent Items, and also to the Shared Mailbox Sent Items. This, however, doesn’t work as…

Issue A shared mailbox attached to a user’s Microsoft Office 365 Exchange account does not display any subfolders in Outlook. This wasn’t a permission issue as the same shared mailbox displayed subfolders correctly for other users, and even for the same user in Outlook on a different PC. Office 365 webmail also displays all subfolders…

Issue Editing QuickTime .mov files taken with iPhone XR using Vegas Movie Studio (Platinum). Suddenly preview screen turns black. Audio still plays fine, but no preview video is visible. Restarting the application and rebooting the computer doesn’t help.

Issue A very old and slow HP Windows 7 laptop with MS Office 365 and MS Office 2010 installed. Office 2010 is interfering with some Outlook 365 plugins that user requires so needs to be removed. Normal uninstall fails with error 1402 (in French) about permission issues on some registry entries. Initially, I tried to…

I normally use the excellent ReNamer tool to rename .mts video files shot on Sony DSRL to date/time shot (i.e. 2020-11-29 14.30.28.MTS). All it takes is set the filename to “:File_DateModified:“. This, unfortunately, doesn’t work for QuickTime .mov videos shot with iPhone XR. Date Modified for these files is all over the place. It seems that QuickTime…

Issue Adobe Reader XI takes a long time to open some PDF documents. When opening an affected document, the following modal message box pops up and the user has to wait until all pages are processed.  Content Premaration ProgressPlease wait while the document is being prepared forStatus: Processing page 6 of 18…

Issue After upgrading Windows 10 to 20H2 version, a user can no longer log-in with his account. The following error message is displayed. The User Profile Service service failed the sign-in.User profile cannot be loaded.

Issue After upgrading Microsoft Office 2010 to Microsoft Office 365 (2020) user lost pinned items the were saved in Recent Workbooks in MS Excel 2010

Issue Cannot delete certain folders from a network share from Windows 10 Pro desktop. The folders cannot be deleted because they contain hidden Thumbs.db files which are locked by Windows Explorer (these files are used to speed up the display of image thumbnails in  Windows Explorer icon view). Following error message pops up when trying to delete…

Issue Cannot access default administrative share C$ on a Windows 10 PC from another Windows 10 PC in a Workgroup. When trying to access \\PC-Name\C$ Windows network credential prompt pops up, but after entering correct username and password, Access is denied message is displayed. Windows SecurityEnter your credentials to connect to: <PC-Name>Access is denied

After setting up Windows 10 PC with a local user account, Microsoft keeps pushing to switch to Microsoft account by occasionally displaying below screen during login. There is no obvious way to permanently disable the offer. Continue button takes you to the Microsoft account setup screen. Remind me later only temporarily dismissed the screen. Let’s…