Category: Clients

Issue Trying to upgrade Logitech BRIO webcam firmware using Logitech firmware update tool fails with “Device not found” message.

Issue Every time Microsoft Word is opened, the following message pops up: Word could not create the work file. Check the tempWord could not create the work file. Check the temp environment variable.

Issue Windows 10 displays the following error every time user right-clicks in Windows Explorer. Sometimes the same error appears without any user action. Intel Optane(tm) Memory PinningUnable to load DLL‘iaStorAfsServiceApi.dll’: The specified module could not be found.(Exception from HRESULT: 0x8007001Windows Explorer

Issue Lenovo Ideapad 520S-14IKB regularly loses the second screen capability. An external monitor doesn’t display anything, and Windows does not detect the second screen at all. This laptop has two display adapters: Intel HD Graphics 620 and Nvidia GeForce 940MX. The laptop BIOS automatically determines when and for which applications to use the more powerful (and more…

Issue Archiving old emails within a mailbox to a .pst file in MS Outlook 2010 fails with the following errors: Error while archiving folder “folder_name” in store “mailbox_name”. A folder by this name already exists.

Deleting large folders with multiple thousands of files using Windows Explorer can take a very long time. Command prompt usually provides faster results, but depending on what command(s) were used it can still take quite a long time. After some experimenting, I found that the following way is the fastest one: Open command prompt (cmd.exe) and…

Issue Sage 50 Payroll data files have been moved to another server and we need to point the application to the new location. Sage Payroll doesn’t provide any obvious way to do this. There is no way to open a new company or close an old one via the Open Company dialog. The Browse button…

Issue After a routine Cumulative Windows Update, VMware Workstation 14 no longer works. Following Windows Compatibility Assitant message pops up and VMware Workstation never opens. VMware Workstation Pro can’t run on WindowsCheck for an updated version of this app that runs on WindowsCompatibility Assitant

Issue Open VPN GUI shows the following error message when starting: OpenVPN GUI“OpenVPNServicelnteractive” is not started.Tasks requiring administrative access may not work. The obvious solution for this would be to manually start OpenVPN Interactive Service. However, this fails with the following error: ServicesWindows could not start the OpenVPN Interactive Service service on Local Computer.Error 1068: The…

Issue Signatures and some other buttons in Outlook 2019 (Office 365) Mail Options are not working. Pressing a button either does nothing or Outlook hangs for 30-60 seconds.

Issue Windows 10 1903 upgrade stops with the following message. The following things need your attention to continue the installation and keep your Windows settings, personal file sand apps.AVG AntivirusUninstall this app now because it isn’t compatible with Windows 10. AVG Free Antivirus used to be to installed on this PC, but was uninstalled long…

Issue Windows 10 (1903) PC keeps waking up from sleep on its own.  powercfg -lastwake shows that PC was woken up svchost.exe (SystemEventsBroker) to execute Universal Orchestrator Start scheduled task. Presumingly this task runs Windows Update, which would be fine if PC was put back to sleep afterwards. Unfortunately, this doesn’t seem to happen and…