Problem
- Emails sent to GoDaddy mailbox bounces back with error similar to this:
Delivery to the following recipient failed permanently:
email@domain.com
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 #5.1.0 Address rejected email@domain.com (state 14). - Outgoing emails working fine
- MX settings seem to be configured correctly, e.g:
MX mailstore1.secureserver.net
MX smtp.secureserver.net
Cause:
Godaddy owns datacentres in US and Europe. Your email MX records depend on which datacentre your mailbox is hosted in. You can find whether you are on US or Europe datacentre in GoDaddy control panel My Account > Email
In the example below, first mailbox is hosted in US, others in Europe (EU)
US and EU datacentres require different MX records:
US Datacentres:
MX mailstore1.secureserver.net
MX smtp.secureserver.net
EU Datacentres:
MX mailstore1.europe.secureserver.net
MX smtp.europe.secureserver.net
If your domain uses incorrect MX records (i.e. mailbox is hosted in EU, but MX records points to US servers) emails will be rejected with the above error.
GoDaddy decides which datacentre your mailbox should be hosted on during the ordering process based on your location. However, default MX records seem to always set to point to the US servers. Hence, if you are based in Europe and bough a new domain with free mailbox, your incoming emails will be rejected until you change domain MX records to:
mailstore1.europe.secureserver.net
smtp.europe.secureserver.net
Resolution:
To change MX records:
- go to My Account > Domains > click on Launch next to your domain name.
- In Domain Details screen click Launch under DNS Manager
- Change MX (Mail Exchanger) records and click Save Zone File
It can take couple of hours until your changes take affect.
Leave a Reply