Issue

HMRC Basic PAYE Tools application fails to start with the following error:

Basic PAYE Tools could not access the database
An error has occurred in accessing the database during startup.
You may need to check whether you have permissions to access the following location on this computer:
C:\Users\<username>\AppData\Roaming\HMRC\payetools-rti
For assistance, please contact your IT support person, or your computer manufacturer.

Resolution

The issue occurs due to the corrupted database. Navigate to C:\Users\<username>\AppData\Roaming\HMRC\payetools-rti and rename sqlite3 file. When the application is started next time it will create a new database file.

May 2019
Windows 10 Pro