Issue

Trying to upgrade Logitech BRIO webcam firmware using Logitech firmware update tool fails with “Device not found” message.

Resolution

It seems that there are two versions of this webcam – Logitech BRIO 4K Streaming Edition and Logitech BRIO Pro Edition. They both look exactly the same and Logitech support page only shows a link the Pro Edition download page. Firmware update tool for the Pro Edition will not update Streaming Edition hence the message “Device not found“!

Here is a link to the Logitech BRIO 4K Streaming Edition download page. Firmware update tool from this page updated the firmware with no issues.

April 2020
Windows 10 Pro
Logitech BRIO 4K Streaming Edition