Issue

Microsoft Office document with track changed enabled. While a user edits document in MS Word 2010 his changes appears properly colour coded and with his actual user name. However, as soon as the document is saved, user’s name is changed to word “Author” and at the same time user specific colour coding is lost. This is a problem because users are not able to track who made which changes as all changes appear in the same colour and marked as made by the same user “Author“.

Resolution

This document was originally created in MS Word 2003 and original author had option “Remove personal information from file properties on save” enabled. Although this option is normally not available for documents created in Microsoft Word 2010, it’s still applies to documents created in older version of MS Office if they had it enabled.

To disable this in MS Word 2010:

• File > Options > Trust Centre > Trust Center Settings > Privacy Options
• In Document-specific settings part uncheck box next to Remove personal information from file properties on save
  This option is only available for applicable legacy documents, otherwise it is greyed out.
  
• For Microsoft Word 2003 it is located in Tools > options > Security tab.