MS Outlook for Mac – Import / Export options greyed out

There are two versions of Outlook for Mac. They are completely separate applications. The new one is still missing some features that are present in the old / legacy version. Import and Export options are two of these missing features. 

Outlook for Mac > Import / Export
  • Click on Outlook in the menu bar and uncheck “New Outlook” option.
  • Click Revert to confirm your choice.
    Outlook for Mac > Revert to Legacy Version
  • Outlook will shut down and re-launch the legacy version which has functioning Import and Export options. Because this is a completely separate app, you may need to add your email account and re-download all emails before you can export them.

In order to use these features, for now, you have to switch to the old / legacy version of Outlook for Mac:

September 2023
Microsoft Outlook for Mac (v16.77)
macOS 13.4 (Ventura)