Issue

A user cannot open OneDrive from the Start Menu. There is no warnings or errors, OneDrive simply doesn’t open. Reinstalling OneDrive doesn’t fix the issue.

Resolution

After a short investigation, I found that OneDrive was disabled on the computer via Group Policy:

• Policy “Prevent the usage of OneDrive for file storage” was set to Enabled in Computer Configuration > Administrative Templates > Windows Components > OneDrive

To fix the issue, I had to set the policy to Not Configured (or Disabled).

An alternative method is to check the registry key: HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\OneDrive. 
If DisableFileSyncNGSC key exists and is set to 1, OneDrive won’t work. Set it to 0 or delete it completely.

 

February 2023
Windows 10 (22H2)
Microsoft OneDrive