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Issue Brother MFC-L2710DW printer purchased in Italy and user can’t find a way to change printer menu language from Italian to English. According to the Brother support website, language can be changed in Menu > Initial Setup > Local Language.…
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Capture One 8 crashes on start in Windows 10 and Windows 11
Issue Capture One Pro 8 crashes on start with the following error: Fatal ErrorAn unknown error occurred.The application was unable to gather information about the error.System.NullReferenceException: Object reference not set to an instance of an object. at Pl.Cl.Program.Main()System.ArgumentNullException: Value cannot be…
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Media Portal Remote controller commands duplicated
Issue Some remote controller commands are processed twice by Media Portal making it impossible to perform certain actions. For example, a pause command doesn’t seem to do anything because the video is paused and then instantly unpaused. The controller in…
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Apple photos displays exclamation mark instead on HEIC images
Issue MacBook Air with macOS 10.11 (El Capitan) Apple photos app displays preview thumbnails for all photos, but some photos do not open in full view when double-clicked. Instead of a photo, a grey exclamation mark is displayed. On a…
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Bitdefender blocked this page – PrivacyThreat.PasswordStealer.HTTP
Issue Bitdefender Endpoint Security blocks a website when users try to submit login information (username and password) via (insecure) HTTP protocol. Bitdefender Endpoint Security Tools blocked this pageThe page you are trying to access contains a malicious attack attempt.Detected attack: PrivacyThreat.PasswordStealer.HTTPAccess…
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Finding Apple Mail attachment edited and saved by MS Word
Issue A user attached a Word document to an Apple Mail email from his desktop, then opened it from Apple Mail with MS Word, made multiple changes and saved it by clicking File > Save. He then closed the document…
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Change MS Office 365 for Mac license
Issue Microsoft Office 365 for Mac is licensed by a valid Office 365 license, but we need to change it to a different user license.
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Brother MFC-7360N not working over USB – This device cannot start
Issue Brother MFC-7360N is not recognised when connected via USB. In Windows Device Manager it appears as a USB Compositive Device with an exclamation mark warning status: USB Compositive DeviceThis device cannot start. (Code 10){Operation Failed}The requested operation was unsuccessful.…
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Brother ADS-1700W Scanner – Server Time Out
Issue Brother ADS-1700W document scanner does not reliably scan to a network share (hosted on Synology DiskStation NAS). Around 50% of the time the scan fails with the following error: Server Time OutYou can check server settings using the Web Based…
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Can’t click on drop-down menus on websites
Issue A user reported a strange issue – suddenly she is unable to click on any drop-down menus. The menu would open for a fraction of a second and then immediately close making it impossible to select anything. Google Chrome…
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Hikvision DVR Web GUI – Downloaded videos and snapshots missing
Issue Videos and snapshots downloaded from Hikvision DS-7604NI DVR cannot be located in the locations specified in DVR Web GUI Settings. The files seemingly download successfully, there is even a pop-up showing where the file was supposedly saved. But in reality, the…
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Restore classic Right-Click menu in Windows 11
Windows 11 introduced a simplified right-click context menu. You can still get to the old fashioned classic content menu by clicking on “show more options“, but who got time for an extra click!