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Issue TeamViewer v15 Host (.exe version) was installed on a PC that already had a TeamViewer v14 Host (.msi) version installed. The installation completed successfully, but it didn’t remove TeamViewer v14 .msi Host from the programs list. Trying to uninstall…
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Media Portal HTPC doesn’t enter sleep on its own
Issue A Windows 7 Media PC (HTPC) with Plex and Media Portal TV servers installed never enters sleep on its own. It can be put to sleep manually via Start Menu (if no TV is being recorded or streamed), but…
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Can’t update Joomla – Infinite loop detected. File Checksum Failed
Issue Cannot update Joomla 3.x. An update fails with the following messages: ERROR:Could not open archive part file …/path/to/tmp/…Joomla_3.10.1-Stable-Update_Package.zip for reading. Check that the file exists, is readable by the web server and is not in a directory made out…
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Dell Inspiron – no sound. This device cannot start
Issue Dell Inspiron 5491 laptop suddenly lost all sound capability. Neither speakers nor the microphone work and Windows reports that there are no sound devices detected. Looking into Device Manager, I found that the Intel Smart Sound Technology OED device…
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Linux Ubuntu fails to boot – Problem loading UEFI:db X.509 certificate
Issue Lenovo Ideapad laptop running Ubuntu fails to boot with the following error: [1.858988] Problem loading UEFI:db X.509 certificate (-65)BusyBox v1.27.2 (Ubuntu 1:1.27.2-2ubuntu3.3) built-in shell (ash)Enter ‘help’ for a list of built-in commands.(initramfs)
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Office 365 – disappearing incoming emails (sent to quarantine)
Issue Users reporting that some incoming emails sent to their Office 365 mailboxes never reach them and don’t even appear in Junk Mail folders. Resolution A quick Office 365 message trace revealed that emails in question were sent to Office…
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QuickBooks service started and then stopped
Issue QuickBooks multi-user access stopped working across the network. Following error pops up when opening QuickBooks Pro 2021 on a client computer. Problem with multi-user hosting setupError code: H202This company file is on another computer, and QuickBooks needs some help connecting.…
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Nitro PDF creates empty debug.log files
Issue Every time when opening a PDF document in Nitro PDF Editor, an empty debug.log text file is created in the same directory.
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This advertised application will not be installed (.msi)
Issue .msi installation package that was originally set up to be installed via Group Policy cannot be installed manually. After double-clicking on the .msi installer, the following error message is displayed. This advertised application will not be installed because…
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123-Reg – DNS record not available
Issue .co.uk domain transferred to 123-Reg from another domain registrar. The transfer has successfully completed and the domain now appears in the 123-Reg control panel. However, every time trying to get into Manage your DNS section of the portal produces…
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MS Outlook doesn’t save custom emails in “From” field
Issue Custom email addresses entered into Outlook New Email From: field are not saved as expected. The email is successfully sent using the custom From address, but the user has to enter it manually every time.
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Sent emails saved twice in Exchange Shared Mailbox Sent Items
Issue Office 365 Exchange user has full access to a shared mailbox that is auto-mapped to their Outlook. The Shared mailbox has “Sent Items: Copied to Mailbox” option enabled, which should normally save a copy of sent emails to user’s…