Issue

Users on QuickBooks 2014 can no longer open company files in multi-user mode. Following error is displayed then trying to enable multi-user: “H202 – You’re trying to work with a company file located on another computer, and this copy of QuickBooks can’t reach the server on that computer“

Resolution

QuickBooks company files were hosted on a Windows Small Business Server that had QuickBooks Database Server Manager installed in order to manage multi-user access. The issue was caused by QBCFMonitorService service being stopped. Restarting the service fixed the issue. Another service that needs to run on a server in order for multi-user access to work is QuickBooksDB24. Number after DB needs to match version of QuickBooks installed on client PCs. In this particular case 24 refers to QuickBooks 2014.

February 2017
QuickBooks 2014
Windows 7 Pro 
Windows Small Business Server 2008