Issue

Emails sent from a shared mailbox (users have full access and send as permissions) are saved only in user’s sent items folder, but not in shared mailbox sent items.

Resolution

Connect of Office 365 via PowerShell and run following command:

set-mailbox <mailbox name> -MessageCopyForSentAsEnabled $True

To check status of the MessageCopyForSentAsEnabled property:

Get-Mailbox Sharedmailbox1 | select MessageCopyForSentAsEnabled

For more info read:  https://blogs.technet.microsoft.com/exchange/2015/03/03/want-more-control-over-sent-items-when-using-shared-mailboxes/

January 2018
Office 365