Setup TrixBox (Asterisk) to accept dialling from MS Outlook 2010

You can use Microsoft Outlook built in dialling functionality to dial numbers from Outlook contacts list via Asterisk Server.

Server Setup

  1. Ensure Asterisk Manager Interface (AMI) is enabled
    Open /etc/asterisk/manager.conf
    and make sure following lines are present (if not add them):
    [general]
    enabled = yes
    port = 5038
    bindaddr = 0.0.0.0
  2. And AMI account
    Open /etc/asterisk/manager_custom.conf
    And add:
    [activa]
    secret = Password
    deny=0.0.0.0/0.0.0.0
    permit=192.168.1.0/255.255.55.0
    read = system,call,log,verbose,command,agent,user
    write = system,call,log,verbose,command,agent,user

    Where:
    192.168.1.0/255.255.55.0 – Your network subnet
  3. Reboot asterisk
    restart gracefully

Client setup

  1. Download and install Activa TSP (Asterisk TAPI Service
    Provider
    ). For latest version check here.
  2. Configure Activa TSP
    Control Panel > Phone and Modem > Advanced > Activa TSP for Asterisk > Configure
    Phone and Modem > Activa TSP for Asterisk
    Line DN: 751 (Client Extension)
    Caller ID Name: Outlook (Appears on VOIP phone screen when Outlook initiates call)
    Outgoing: from-internal (dialplan context)
    Agent: from-internal (dialplan context)
    Host IP: 192.168.1.15 (Asterisk PBX server IP)
    Port: 5038 (as in manager_custom.conf file)
    User: activa (as in manager_custom.conf file)
    Password: Password (as in manager_custom.conf file)
    Activa TSP for Asterisk configuration
  3. Restart Outlook

Make a call

Open an Outlook contact > More > Call > Start Call
Clients VOIP phone will ring and once picked up the Outlook contact’s number will be dialled.Outlook New New Call dialog must be kept open during the call.
New Call dialog

You can add Call icon to Outlook Quick Access Toolbar to make command more easily accessible.

Call icon in Outlook Quick Access Toolbar

The process was tested with following setup:

Server
TrixBox v2.6
Astersik 1.4
Client
Windows 7 Pro 32bit
Microsoft Office Outlook 2010
Activa TSP 1.8.4

v2.6.2.3v2.6.2.3

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