Cannot login using PIN in Windows 10

Issue

After upgrading Windows 8.1 to Windows 10, can no longer login using PIN code. Windows login screen only allows to login using full password and there is no Sign-In Options button.

Resolution

  • Navigate to Start > Settings > Accounts > Sign-in options
  • Within PIN section, click on I forgot my PIN
  • Login to your Microsoft Account as requested, but cancel the process where it asks to create a new PIN
  • Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC and delete everything within this folder
    You may need to take ownership and give yourself permissions to access NGC folder
    If NGC folder is empty, simply skip this step
  • Now return to the Sign-in options page and create a new PIN

August 2015
Windows 10 Pro


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