Users can’t see images on Office 365 SharePoint Intranet site

Issue

All non-admin users within the company cannot see images on the main internal company’s SharePoint Intranet site. All they can see are placeholder images.

Resolution

After a short investigation, I found that the images in question were located inside SiteAssets sub-folder / library. Although all users had read-only access to the SharePoint site itself, only admins had any permissions set on the SiteAssets. Adding “Everyone except external users” group with a Read permission level resolved the issue.

It was a bit of a headscratcher how to get to the permissions admin page for the SiteAssets library. Going to the library URL: https://company-name.sharepoint.com/SiteAssets then Settings > Site Permissions > Advanced permission settings was loading the permissions admin page for the main SharePoint site, not the SiteAssets library.

After a bit of back and forth, I found the following way to get there:

• Go to the main SharePoint site https://company-name.sharepoint.com
• Click on Gear Icon (top right) > Site contents.
  
• Click on three dots next to Site Assets folder > Settings.
  
• Click on Permissions for this document library.
  
• Click Grant Permissions, add “Everyone except external users” with Read permission level, and click Share.
  

 March 2023
Microsoft Office 365
Microsoft SharePoint